Refund Policy

Last updated: July 18, 2026

1. Overview

LiveFree Academy is committed to delivering high-quality digital education. Because our courses are digital products that provide immediate access to content, we maintain a 7-day, condition-based refund policy that is fair to both our students and our platform.

2. Refund Window

You may request a full refund within 7 calendar days of your purchase date. Requests made after the 7-day window will not be eligible for a refund.

3. Consumption Condition

To qualify for a refund, you must have consumed less than 30% of the course content at the time of your request. Consumption is measured by the Platform’s course progress tracking (modules completed, video minutes watched, and content accessed).

If you have consumed 30% or more of the course content at the time of request, the refund will not be approved. This policy prevents abuse of the refund system while giving genuine students adequate time to assess the course.

4. How to Request a Refund

To request a refund:

1. Email us at support@livefreeacademy.org from the email address associated with your account
2. Include your full name, course name, order reference, and reason for the request
3. Our team will review your request within 3–5 business days

Approved refunds will be processed back to the original payment method within 5–10 business days after approval, depending on your bank or payment provider.

5. Exceptions

The following situations may qualify for a refund outside the standard policy, at our discretion:

• Technical failures — if the Platform or course content is inaccessible due to a verified technical issue on our end that we are unable to resolve within 7 days
• Duplicate purchase — if you accidentally purchased the same course twice
• Course cancellation — if we cancel or remove a course you purchased

6. Non-Refundable Items

The following are not eligible for refunds:

• Partial refunds on consumed content
• Ambassador program payouts or commissions (these are separate from course purchases)
• Donations or contributions to community initiatives
• Courses purchased more than 7 days ago, regardless of consumption

7. Chargebacks

If you dispute a charge with your bank or payment provider (a “chargeback”) instead of contacting us first, your account and course access may be suspended pending resolution. If the chargeback is found to be without merit, we reserve the right to pursue collection and reinstatement of access at the original price.

We ask that you contact us first at support@livefreeacademy.org before initiating a chargeback. Most issues can be resolved directly.

8. Abuse of Refund Policy

We monitor refund patterns and reserve the right to deny refunds to users who demonstrate a pattern of purchasing and requesting refunds across multiple courses. Refund requests made in bad faith may result in account suspension.

9. Contact

For refund inquiries:

• Email: support@livefreeacademy.org
• Response time: within 3–5 business days